NOTICE: Our platform, dXmercato, will undergo a brief update on Saturday, 22nd July, at 10:00 AM CET. The downtime is expected to last approximately 1-2 hours. We apologize for any inconvenience.

Support

Frequently Asked Questions

No, previous cryptocurrency trading experience is not required. You can always use the Demo account to practice and learn.

Please see more information on our Terms and Conditions.

Yes, we offer demo accounts with virtual funds in USDT, ETH, LTC, BCH, BTC with 1:500 leverage.

If you did not receive the registration link to your email from our company first please check in the spam folder of your email account. If you still cannot find it, please contact support by emailing us at support@bidaskbit.com.

If you do not have cryptocurrencies, you can visit a third-party exchange service provider called Virarosi to exchange your money for cryptocurrencies. You can do so through Deposit Methods in your client zone. There is a minimum deposit requirement for this service, which is 1,000 EUR. It is not compulsory to use Virarosi's exchange services as you can also go to any cryptocurrency exchange around the world to convert your money to cryptocurrencies.

A deposit shows in your account once we receive at least 2 confirmations from the blockchain and it depends on each crypto.



In addition, when depositing XRP, be sure to send the “Destination Tag” and XEM with the “Message” attached.



There is a risk that it will disappear if you receive money without the above, so please be careful enough.



In the unlikely case where you do not see the deposit in your account within 12 hours, please send an email from your account’s email address to support@bidaskbit.com with the following information:

  • Amount sent
  • Cryptocurrency used
  • The blockchain transaction ID (TxID)


Example: To look up a bitcoin transaction, you can visit https://www.blockchain.com/explorer or any other blockchain explorer and use the search bar to find your blockchain transaction ID (TxID). You need to enter the address you have sent funds to or from in the search field. Click enter to display information about your search query.



Our support department will look at it immediately and take care of it.

No. Absolutely zero deposit fees for our clients. You only pay any applicable miner fees.



Note: This fee is paid to cryptocurrency miners to make sure the transactions are processed on cryptocurrency networks.

You just request to withdraw the funds to an e-wallet of your choice. This request comes through to our back-office department for it to be approved, which can take up to several hours.

The system will find the position with the biggest volume opened and it will close that first.

We manually process withdrawals around the clock, ensuring the best for our customers. Manual processing allows us to verify essential aspects, such as the available balance, status of positions (open vs. closed), margin utilized, and to protect against unexpected market fluctuations.



Although most withdrawals reflect in the e-wallet within a couple of minutes to 48 hours, please note that there can be exceptions based on individual cases and security concerns.



We prioritize the security of our customers' assets, especially with regards to cryptocurrencies. Our rigorous procedures are designed to prevent risks, including potential hacking attempts. We appreciate your patience and understanding should there be any unexpected delay in the deposit/withdrawal process.

The amount in your wallet at the time of withdrawal is different from the withdrawal request amount.



This is due to the miner fees which are compulsory each time a cryptocurrency transaction is made. These are not BidAskBit fees, but fees that the miners take for the transaction to be executed and you can see them on the blockchain transaction.

For security reasons, we change the wallet address that you receive money at regular intervals.

We offer 1:500 leverage. You'll hardly find crypto leverage this high anywhere else.

Our cryptocurrency feed is one of the most reliable in the cryptocurrency trading world. We get our feed from 7 major cryptocurrency exchanges and aggregate the prices to give the fairest values to our clients. In addition, we maintain backup feeders, so if for any unlikely reason the main feeder goes down, the backup feeder kicks in to continue providing prices to our clients.

Cryptocurrency pairs are traded 24 hours a day, 365 days a year. There may be situations where you cannot trade temporarily due to server updates or blockchain maintenance, but we will let you know in advance, so rest assured.

Stop Out level is at 50%
Margin call level is at 100%

Yes, you need to fulfill 3 requirements to be eligible:

  • Positive balance on the strategy account
  • More than -90.00% of ROI of all time
  • At least 1 executed deal within the last 30 days