Support

Frequently Asked Questions

No, previous cryptocurrency trading experience is not required. You can always use the Demo account to practice and learn.

Please see more information on our Terms and Conditions.

Yes, we offer demo accounts with demo balances ranging from 1,000 to 1,000,000 USD/EUR/RUB. You can also choose leverage from 1:1 to 1:500. Please be aware you cannot change the leverage of your demo accounts. If you want to change your leverage please contact our support by email at support@bidaskbit.com or simply create a new demo account.

If you did not receive the registration link to your email from our company first please check in the spam folder of your email account. If you still cannot find it, please contact support by emailing us at support@bidaskbit.com.

If you do not have cryptocurrencies, in your client zone, you can visit a third-party exchange service provider called ViraRosi to convert your money to a cryptocurrency of your choice - BTC, ETH. There is a minimum deposit requirement for this service, which is 100 EUR. It is not compulsory to use ViraRosi's exchange services as you can also go to any cryptocurrency exchange around the world to convert your money to cryptocurrencies.

A deposit shows in your account once we receive at least 2 confirmations from the blockchain and it depends on each crypto.



In addition, when depositing XRP, be sure to send the “Destination Tag” and XEM with the “Message” attached.



There is a risk that it will disappear if you receive money without the above, so please be careful enough.



In the unlikely case where you do not see the deposit in your account within 12 hours, please send an email from your account’s email address to support@bidaskbit.com.



with the following information: Amount sent, Cryptocurrency used, The blockchain transaction ID (TxID)



Example: To look up a bitcoin transaction, you can visit https://www.blockchain.com/explorer or any other blockchain explorer and use the search bar to find your blockchain transaction ID (TxID). You need to enter the address you have sent funds to or from in the search field. Click enter to display information about your search query.



Our support department will look at it immediately and take care of it.

No. Absolutely zero deposit fees for our clients. You only pay any applicable miner fees.



Note: This fee is paid to cryptocurrency miners to make sure the transactions are processed on cryptocurrency networks.

You just request to withdraw the funds to an e-wallet of your choice. This request comes through to our back-office department for it to be approved, which can take up to several hours.

The system will find the position with the biggest volume opened and it will close that first.

Withdrawals are processed manually 24/7. The reason for processing withdrawals manually is to make sure that all conditions in regards to available balance, closed vs open positions, margin used or protection from spikes in pricing are all normal.



It can take between a few minutes and up to 48 hours for a withdrawal to show in the e-wallet.



We take all the measures necessary to avoid risks, such as hacking, and to protect our customers' assets (cryptocurrency), therefore we kindly ask for your understanding in the unlikely case of any deposit/withdrawal delay.

The amount in your wallet at the time of withdrawal is different from the withdrawal request amount.



This is due to the miner fees which are compulsory each time a cryptocurrency transaction is made. These are not BidAskBit fees, but fees that the miners take for the transaction to be executed and you can see them on the blockchain transaction.

For security reasons, we change the wallet address that you receive money at regular intervals.

Between 1:5 and 1:500. We are the only dedicated cryptocurrency trading broker in the world who offers such a dynamic leverage.

If you would like to change the leverage, please email the following to customer support at support@bidaskbit.com



Subject: Leverage change request
Trading Account ID:
Desired leverage: 1:5 until 1:500 can be selected



Please be aware that leverage changes cannot take place when there are open positions in your account.

Our cryptocurrency feed is one of the most reliable in the cryptocurrency trading world. We get our feed from 7 major cryptocurrency exchanges and aggregate the prices to give the fairest values to our clients. In addition, we maintain backup feeders, so if for any unlikely reason the main feeder goes down, the backup feeder kicks in to continue providing prices to our clients.

Cryptocurrency pairs are traded 24 hours a day, 365 days a year. There may be situations where you cannot trade temporarily due to server updates or blockchain maintenance, but we will let you know in advance, so rest assured.

Stop Out level is at 50%
Margin call level is at 100%